Common cPanel & Hosting Issues

This article lists the most frequent problems you might encounter with your hosting and how to fix them quickly.

I can’t access cPanel

Try these steps:

  • Check your internet connection.
  • Clear your browser cache and cookies.
  • Try a different browser (Chrome, Firefox, Edge).
  • Use the direct URL: https://yourdomain.com:2083 or https://wonderweb.host:2083.
  • If you still can’t log in, reset your password via the client area or contact support.

My website is not loading (blank page or error)

  • Wait 5 minutes – sometimes the server may be under heavy load.
  • Check if your domain is correctly pointed to our nameservers.
  • Look at the error logs in cPanel (Metrics → Errors).
  • If you see a 500 Internal Server Error, rename .htaccess to .htaccess_backup and test. If that fixes it, there is a syntax error in the file.
  • If you recently changed PHP version, try reverting to the previous version.

SSL certificate not working / website shows “Not Secure”

  • Run AutoSSL again (cPanel → Security → SSL/TLS → Run AutoSSL).
  • Make sure your domain is resolving to our server (check with ping yourdomain.com).
  • If you use Cloudflare, disable the proxy (orange cloud) temporarily, install SSL, then re‑enable.
  • Wait up to 1 hour for new certificates to be issued.
  • Contact us if the problem persists for more than 2 hours.

DNS propagation delays – my domain still shows old content

  • DNS changes take 24‑48 hours. This is normal.
  • You can clear your local DNS cache: on Windows, run ipconfig /flushdns; on Mac, sudo dscacheutil -flushcache.
  • Use a tool like dnschecker.org to see if the new nameservers have propagated worldwide.

I get “Unable to connect” or “Connection timed out” when using FTP

  • Make sure you are using the correct FTP server (yourdomain.com or IP address).
  • Try changing the encryption to “Plain FTP” or “FTP over TLS” (experiment).
  • Check that your firewall is not blocking ports 21, 990, or the passive port range.
  • If you still have problems, use cPanel’s File Manager instead – it does not require FTP.

If none of these solutions work, contact our support team via WhatsApp with a clear description and any error messages you see.

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